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June 17th, 2008
The Client: VTS Security
About the Client
VTS Security is a security company that is specialized in video surveillance, access control, and burglar alarm systems. Regina Abernathy is their office manager, Chris Simmons and Al Hutchins is the owners.
The Challenge
VTS was using an independent contractor that was assisting them in their computer and network support. Their antivirus was out-dated, no backup, and they could not reach him for any issues, and it would take days or weeks to resolve issues.
The Solution
RTS recommended that they go with their Level 4 complete care plan. This would give them unlimited remote support, virus and spyware protection, disaster recovery and backup, hardware and software monitoring.
RTS has been able to resolve their issues in an effective, affordable manner. We found solutions through our affiliate companies to save them additional time and money, and to provide them with affordable solutions in other areas. This included: Vow Inc. for Website development and hosting, Mahrt Communication for wiring and phone system support, and Greenville Office Supplies for their office supply needs. We are in the process of implementing their security and disaster recovery solution, and will be transitioning them to our Complete Care Program. Our solution is to keep problems to a minimum and make them more profitable and efficient.
Customer Testimonial
"would recommend Rising Technology Solutions simply for peace of mind. They are knowledgeable and dependable. Our business demands immediate attention to customers, and we must be able to have quick access to solving computer problems that may arise. With RTS our computers and network are working more efficiently, we are able to communicate with each other more effectively. It has made my job easier as far as making sure we have the computer support to handle any problems that may arise."
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